Quicj Guide

KILEY  Official Shop User Guide

 


"Display amount"

· The amount of money is displayed for all product consumption tax.
Shipping fee, payment fee, etc. There is no cost that occurs other than the amount displayed.
· For orders less than 1,000 yen, separate delivery costs ¥ 330 / case will occur.
· For delivery overseas, international shipping costs are calculated on the checkout screen.



"About payment method"
In our shop, we support the following payment methods.

credit card
(VISA / MASTER / JCB / American Express)
Fees are free.

※ Credit card payment uses payment agency services for credit card payment agency Shopify payments. In order to pay peace of mind, when customer information is sent via Shopify Corporation, it is done by encrypted communication with SSL (128 bit), and credit card information does not hold on this site, and It is strictly managed.


Amazon pay
Customers can use your Amazon account for your use. Address entry Not required, credit card information is unnecessary, so you can pay smoothly.

Currently available credit cardsVisa, Mastercard, American Express, JCB, Diners Clubis. AMAZON gift vouchers are also available.

For more details, please check with Amazon Pay official HP.

   https://pay.amazon.co.jp/using-amazon-pay


Google Pay
Card information or addresses do not have to be entered each time you can use your Google account.

For compatible cards, response electronic money, please check with Google Pay Official HP.

   https://pay.google.com/intl/ja_jp/about/

 

Apple pay
Card information and addresses do not have to be entered each time you can use your Apple account.

Please check with Apple Pay official HP for compatible cards and compatible electronic money.

    https://www.apple.com/jp/apple-pay/


Shop pay
SHOP PAY is a settlement service that can be used in the Shopify store. Once you have registered to Shop Pay, you can buy it without entering customer information from the Shop Pay compatible store.

Please check the SHOP PAY official HP for response cards and response electronics.

    https://pay.shopify.com/


Paidy

Paidy is a settlement service that can be used with only your mobile phone number (SMS) and email address. Therefore, customers who do not have a credit card can also shop.

For more information, please check with Paidy official HP.

    https://paidy.com/



"Delivery and shipping fee"
● In order for more than 1000 yenJapan Free ShippingI am sorry. There is no cost that the customer will bear other than the product price.

● For orders less than 1,000 yen in Japan,¥ 330 /Shipping fee will occur.

● In the case of delivery overseas, international shipping costs will occur. The shipping fee can be confirmed on the checkout screen.

● During overseas delivery, consumption tax, import tax, customs manual fee, and local shipping fee may take separately. These additional costs will be borne by the buyer.

● After confirmation confirmation, we will promptly enter the shipping procedure and will be shipped within 1 to 2 business days. Saturdays, Sundays and holidays are dispatched.

● Domestic delivery, both overseas delivery will not come off the delivery date and time.

● Depending on the logistics situation associated with bad weather, natural disasters, and infections, the number of days required may be extended

● In our shop, every order, we have requested the optimal delivery company each time. Therefore, it is very sorry, but you can not specify the delivery company.

● An example of the delivery company used by our shop is as follows.
· Yamato Transport
· Sagawa Express
· Japan Mail
· EMS
· DHL
·UPS

● Since some delivery work is commissioned to Amazon in our shop, there is a case where the shipping source of the reverbell is "Amazon" or "GeekTrade" or. ("GeekTrade" is the store name on Amazon Marketplace operated by Geek Trade, Inc.


"About campaign"

· Campaign information is a guide for official blogs and various SNS accounts.

Official bloghttps://kiley-japan.com/blogs/news

Official Twitterhttps://twitter.com/kileyjapan

Official Instagramhttps://www.instagram.com/kiley.jp/

Official Facebookhttps://www.facebook.com/kiley.japan

Official LINEhttps://lin.ee/IqFQcbU


"About receipt and delivery book"
· In case of credit card settlement, use the credit card usage statement as a receipt.

· Please confirm the order details from our shop for order confirmation and shipping mail.

 


"About returned goods"
· All products are the warranty period from purchasing (after completing your order) to six months (180 days).

· Return is possible within the warranty period.

· If you wish to return, please contact us from the official LINE or inquiry form.

        https://kiley-japan.com/pages/contact


※ If the product is returned to our company without contacting in advance, the refund of the product price may be possible.

· The following is a return address.
 
   〒599-0211
Osaka Prefecture Hannan City Tottori 481-2
To Geek Trade Co., Ltd.

· Please check the following for shipping costs at returned goods.

1 Defective product, if different from the order you ordered
→ Please return the product by cash on delivery to our company.

2 I ordered a mistake
→ Excuse me, but shipping costs will be borne by the customer. Please send the product to our company by shipping fee.

· Refunds associated with returns will promptly make a refund procedure after receiving it.



"Customer of corporation, bicycle store"
· Bicycle stores, of course, wholesale sales are also supported in the direction of corporation. Please contact us after entering the required items from this inquiry form. I will reply within one business day.


   https://kiley-japan.com/pages/contact